Privacy Policy
How ZeusVault NZ collects, uses, and protects your personal information.
⚡ Plain English Summary: ZeusVault NZ collects only the information needed to process your merchandise order (name, email, phone, address). We never process online payments. No card details are ever requested or stored. Your data is used only to fulfil your order and is never sold.
ZeusVault NZ ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website (zeusvault.com) or interact with our services.
1. Who We Are
ZeusVault NZ is an independent fan review and collectibles store based in Auckland, New Zealand. We are not affiliated with any interactive entertainment developer, publisher, or operator. We sell Olympus-themed merchandise and provide fan-created content about the Gates of Olympus title.
Contact: supp@zeusvault.com | +64 9 300 7890 | Queen Street, Auckland CBD 1010, NZ
2. Information We Collect
2.1 Information You Provide
When you place an order or contact us, we collect:
- Full name
- Email address
- Phone number
- Delivery address (Auckland region)
- Order notes or messages you choose to provide
Important: We do not collect, process, or store any payment card information. All transactions are completed in cash upon delivery.
2.2 Information Collected Automatically
When you visit our website, certain information may be automatically collected, including:
- Your browser type and version
- Your device type and operating system
- Pages visited and time spent on each page
- Referring URL (how you found our site)
- IP address (anonymised where possible)
This information is used in aggregate form to improve website performance and user experience. It does not identify you personally.
2.3 Local Storage Data
Our website stores certain information in your browser's localStorage and sessionStorage, including your shopping cart contents and session preferences. This data remains on your device and is not transmitted to our servers.
3. How We Use Your Information
We use the personal information we collect to:
- Process and fulfil your merchandise orders
- Contact you to arrange cash-on-delivery logistics
- Respond to your enquiries and customer service requests
- Send order confirmation and delivery updates
- Improve our website and services
- Comply with our legal obligations under New Zealand law
We will never use your personal information for unsolicited marketing communications without your explicit consent.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Delivery partners: We may share your name, phone number, and delivery address with contracted Auckland delivery drivers solely for the purpose of completing your order.
- Legal requirements: We may disclose your information if required by law, court order, or governmental authority.
- Business transfers: In the unlikely event of a business sale or merger, your information may be transferred, provided the receiving party agrees to maintain the same level of privacy protection.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal requirements. Order information is typically retained for 7 years for accounting purposes, in accordance with New Zealand tax law. Contact form messages are retained for 12 months.
6. Your Rights Under the Privacy Act 2020
Under the Privacy Act 2020 (NZ), you have the right to:
- Request access to personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Withdraw consent to processing where consent is the basis for processing
- Lodge a complaint with the Office of the Privacy Commissioner
To exercise any of these rights, please contact us at supp@zeusvault.com. We will respond to all requests within 20 working days.
7. Security
We take the security of your personal information seriously. Our website is served over HTTPS and we do not store payment information of any kind. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website is intended for users aged 18 and over. We do not knowingly collect personal information from persons under 18 years of age. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it.
9. Third-Party Links
Our website may contain links to third-party websites (such as the Gambling Commission NZ or the Office of the Privacy Commissioner). We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions, requests, or complaints, please contact our Privacy Officer:
- 📧 supp@zeusvault.com
- 📞 +64 9 300 7890
- 📍 Queen Street, Auckland CBD, Auckland 1010, New Zealand
You also have the right to contact the Office of the Privacy Commissioner (New Zealand) at privacy.org.nz or 0800 803 909.